Privacy Policy

1. Introduction

Welcome to Driving Better AI Limited ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our UK Driving Test Audio mobile application ("App").

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.

2. Information We Collect

We collect information about you in various ways when you use our App. The types of information we may collect include:

2.1 Information You Provide

• Account information (if you create an account)
• Purchase information for in-app transactions
• Customer support communications

2.2 Information Collected Automatically

• Device information (model, operating system, unique device identifiers, screen size)
• App usage data (features used, time spent, preferences, language and voice selections)
• Performance data (crash reports, app performance metrics, error logs)
• Analytics data (screen views, button clicks, content interactions, session duration)
• Audio playback data (content played, duration, completion rates)
• User journey data (onboarding completion, feature adoption, navigation patterns)
• Search and bookmark activity
• Location data (approximate location for regional content, not precise GPS)

2.3 Information from Third Parties

• Payment processors (for in-app purchases)
• Firebase Analytics (app usage analytics and crash reporting)
• App store providers (Apple App Store, Google Play Store)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving the App
• Processing transactions and managing subscriptions
• Personalizing your experience and content
• Analyzing usage patterns to improve our services and develop new features
• Understanding user behavior and app performance through analytics
• Communicating with you about updates, features, and support
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information concerned and the context in which we collect it. We process your personal information generally to:

• Perform our contract with you
• Comply with legal obligations
• Protect your vital interests or those of others
• Pursue our legitimate interests
• Obtain your consent where necessary

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws by implementing appropriate safeguards, including standard contractual clauses or adequacy decisions.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

10. Third-Party Services and Links

Our App may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-Party Services We Use:

• Firebase Analytics (usage analytics and performance monitoring)
• Firebase Crashlytics (error reporting and crash analysis)
• Eleven Labs (audio generation services)
• Unsplash (image licensing)
• Payment processors (Apple App Store, Google Play Store)

11. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Analytics and Tracking Technologies

We use Firebase Analytics to collect and analyze information about how you use our App. This helps us understand user behavior, improve app performance, and develop new features. The analytics data we collect includes:

• Screen views and navigation patterns
• Feature usage and interaction data
• Audio playback and content engagement metrics
• Device and app performance information
• User preferences and settings changes

Firebase Analytics uses device identifiers and may collect information about your device and how you use our App. This data is aggregated and anonymized to protect your privacy. You can opt out of analytics collection through your device settings, but this may limit our ability to improve the App based on usage patterns.

We also use Firebase Crashlytics to collect crash reports and error information to help us identify and fix technical issues. Crash reports may include device information and the state of the App when the error occurred.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy in the App and updating the "Last updated" date.

Your continued use of the App after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Driving Better AI Limited
Email: hi@drivingbetterai.com
Website: https://drivingbetterai.com